Netvouz / lillymark / tag / managemet http://www.netvouz.com/lillymark/tag/managemet?feed=rss lillymark's bookmarks tagged "managemet" on Netvouz A Service Experience Management leader Announces Response 10 R5 http://www.kana.com/about-kana/press-releases/kana-press-release-response-10r5.pdf KANA, the Service Experience Management leader, today announced the general availability of KANA Response 10 R5. The new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email lillymark Tue, 17 May 2011 10:26:27 GMT Universal American Deploys the leader in SEM to Take Control of Their Service Experience http://www.kana.com/about-kana/press-releases/kana-universal-american-healthcare-kana-service-experience.pdf KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that following selection last year, Universal American has deployed KANA to deliver a consistent, world class customer service experience. A Fortune 500 company, Universal American provides traditional health insurance, Medicare managed care plans, and Medicare prescription drug benefits to nearly 2 million people with Medicare. lillymark Thu, 26 May 2011 11:14:05 GMT