http://www.netvouz.com/lillymark/tag/primer?feed=rss lillymark's bookmarks tagged "primer" on Netvouz http://www.kovair.com/downloads/pocess-primer-for-it-managers-by-bob-aiello-editor-in-chief-cm-crossroads.html Defining repeatable processes to solve problems and improve productivity – what every manager needs to know about process improvement. lillymark Tue, 13 Aug 2013 06:05:49 GMT