http://www.netvouz.com/lillymark?feed=rss&pg=378 lillymark's bookmarks on Netvouz http://www.sdl.com/community/blog/details/19037/customer-experience-youre-global-and-they-want-local I’m lucky in that on occasion I get to spend time standing in front of a room of bright folks from one of our customers and talk about industry trends and the challenges and opportunities facing the contemporary marketer in engaging with todays connected generation (or Generation C as Brian Sollis describes them) and last Friday was one of those opportunities. lillymark Fri, 01 Feb 2013 10:50:08 GMT http://www.egestalt.com/support.html eGestalt has a first-rate customer-focused support team that is committed to helping customers effectively manage security governance risk & compliance. Our support staff has knowledge of the product's many features & is well qualified & trained to answer customer-specific questions lillymark Mon, 03 Sep 2012 12:01:57 GMT http://www.globallogic.com/customer-research.html Collaborate your product planning with your customers and learn directly from your customers through GlobalLogic’s customer research. Innovation Games® to help our clients better understand their customers’ needs and deliver high-value products and services lillymark Thu, 21 Apr 2011 04:46:24 GMT http://sdl.com/community/blog/details/20999/customerretention2cinteralcollaborationandtranslation As 2012 comes to a close we are capping off a great year with an exciting webinar series on automated translation solutions to improve global customer experience. lillymark Tue, 04 Dec 2012 07:15:33 GMT http://www.articlesnatch.com/Article/Customer-Returns-Management-Solutions-for-Improved-Profitability---Efficiency/6298117#.UyNM71CSxnN Customer Returns are an important part of any supply chain, and if an enterprise does not pay attention about the reverse flow of products, it could indicate that an important aspect is being missed out. lillymark Fri, 14 Mar 2014 11:20:22 GMT http://www.kana.com/better-practices/better-practices.php What is the ideal service experience for your customers? What are the real world constraints your business faces every day? Talk to KANA experts and use our resources to achieve a better balance. lillymark Wed, 20 Apr 2011 07:49:57 GMT http://www.kana.com/eservice/customer-service-chat.php KANA Response Live combines customer self-service with escalation for outstanding support experience.It automatically routes messages to the right queues,enables live customer service chat sessions, pre-formats replies & supports quick transfers & conferences with full session transcripts" lillymark Mon, 03 Oct 2011 04:27:53 GMT http://www.kana.com/customer-service-chat.html KANA Response Live combines customer self-service with escalation for outstanding support experience. It automatically routes messages to the right queues, enables live customer service chat sessions, pre-formats replies & supports quick transfers & conferences with full session transcripts" lillymark Fri, 18 Feb 2011 08:48:04 GMT http://www.kana.com/community.html Here, you will find thought leadership, insightful comments, tactical advice and how-to’s on current products. Use our Communities to partner with us, publish your successes, and get answers to your questions. lillymark Wed, 30 Mar 2011 09:30:01 GMT http://www.kana.com/customer-service-consulting.html KANA's Global customer service consulting has unmatched experience defining, planning & deploying multichannel CRM projects from the agent desktop to every interaction channel imaginable, including voice, chat, email, IVR & even mobile devices lillymark Thu, 10 Mar 2011 11:06:46 GMT