http://www.netvouz.com/lillymark?feed=rss&pg=380 lillymark's bookmarks on Netvouz http://www.i-l-m.com/publications/2363.aspx?articleid=801502578&articleheading=Study%3A+Poor+customer+service+costing+many+firms+ Research released by consumer firm [24]7 has revealed that organisations are losing out on income and future custom because of their lack of understanding over what constitutes good service. lillymark Thu, 27 Dec 2012 11:26:41 GMT http://www.sdl.com/community/blog/details/29629/customer-experience-summit-amsterdam-an-experience-to-remember As anyone who has organized an event knows, it takes a tremendous amount of elbow grease to nail down the Who, What, When, Where and How... and sometimes to the detriment of the Why. lillymark Fri, 03 May 2013 05:15:15 GMT http://www.sdl.com/community/blog/details/31311/customer-experience-summit-only-two-weeks-away With our Customer Experience Summit only two weeks away, we're immensely excited by our speakers, agenda and by the participants who will be coming. I am absolutely certain that Pierluigi Collina, Scott Liewehr and Koen Pauwels will inspire, challenge and motivate us. lillymark Thu, 16 May 2013 09:57:22 GMT http://www.kana.com/better-practices/customer-experience-transformation.php KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks lillymark Mon, 23 May 2011 12:22:43 GMT http://www.kana.com/customer-experience-transformation.html KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks lillymark Mon, 14 Mar 2011 08:00:42 GMT http://www.kana.com/customer-experience-transformation.html KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks lillymark Mon, 14 Mar 2011 08:45:01 GMT http://www.sdl.com/community/blog/details/31595/customer-experience-everythings-the-same-everythings-different The agenda is fantastic and you'll have the opportunity to listen to leaders and innovators who drive the latest trends in Customer Experience Management. lillymark Wed, 29 May 2013 08:25:45 GMT http://jeqq.com/customer-experience-you%E2%80%99re-global-and-they-want-local.html I’m lucky in that on occasion I get to spend time standing in front of a room of bright folks from one of our customers and talk about industry trends and the challenges and opportunities facing the contemporary marketer in engaging with todays connected generation (or Generation C as Brian Sollis describes them) and last Friday was one of those opportunities. lillymark Fri, 01 Feb 2013 10:49:17 GMT http://www.sdl.com/community/blog/details/19037/customer-experience-youre-global-and-they-want-local I’m lucky in that on occasion I get to spend time standing in front of a room of bright folks from one of our customers and talk about industry trends and the challenges and opportunities facing the contemporary marketer in engaging with todays connected generation (or Generation C as Brian Sollis describes them) and last Friday was one of those opportunities. lillymark Fri, 01 Feb 2013 10:50:08 GMT http://www.egestalt.com/support.html eGestalt has a first-rate customer-focused support team that is committed to helping customers effectively manage security governance risk & compliance. Our support staff has knowledge of the product's many features & is well qualified & trained to answer customer-specific questions lillymark Mon, 03 Sep 2012 12:01:57 GMT