http://www.netvouz.com/malEvans/tag/book?feed=rss malEvans's bookmarks tagged "book" on Netvouz http://www.angusandrobertson.com.au/products/detailed.asp?bookid=9780060503000&db=au Zap the Gaps! Author: Ken Blanchard; Dana Robinson & Jim Robinson Through a parable which chronicles the woe of a fictitious manager who discovers the "GAPS" (G - go for the shoulds, A - analyse the is, P - pin down the causes, S - select the right soluti malEvans Tue, 13 Feb 2007 11:15:33 GMT http://www.angusandrobertson.com.au/products/detailed.asp?bookid=9780688123161&db=au malEvans Tue, 13 Feb 2007 11:13:32 GMT