http://www.netvouz.com/tomcat66_g500/tag/advocate?feed=rss tomcat66_g500's bookmarks tagged "advocate" on Netvouz http://blog.workface.com/bid/68621/Customer-Service-Equals-Active-Listening-for-Social-Media Before social media, customers would share a horrible experience with maybe ten people. Now everything has changed. tomcat66_g500 Mon, 13 Jun 2011 18:45:18 GMT