- A Must-Read for Defining a Service Catalog Item
What is service catalog item and how is it fulfilled? Here are the four basic components included in the delivery of a service catalog item.
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- Balance Factory IT by Enabling IT for Service Catalog Success | Kinetic Vision
This article discusses two models—Factory IT and Enabling IT. They can work together. An intentional focus where appropriate can allow you to make a business case for each and to differentiate your offerings—here’s how.
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- Facebook Has Taken Over the World
Consistency is paramount to the success of all successful sites. If Facebook was like most corporate intranets, users wouldn't return again and again.
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- Forrester Research Outsourcing Trends—How Service Providers Can Capitalize
Forrester Research Service Provider Analyst Pascal Matzke outlines trends that are leading service providers to change their business models.
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- Going Beyond the IT Service Catalog
Here's how to extend the concept of IT service catalogs into any organizational function without a disruptive implementation or unnecessary complexity.
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- How to Create Service Catalogs | Web Demo Videos
View online demos of Kinetic Request, the easiest way to create service catalogs.
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- IT Service Delivery Management, ITIL Service Catalog and BSM Glossary | IT Service Catalog Terms
Glossary of IT service delivery management, ITIL service catalog and BMS Remedy Business Service Management (BSM) terms.
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- New CIO Role - Eight Ways to be a Chief Integration Officer
A recent research report from Deloitte suggests a new twist on the title: the CIO as "chief integration officer," who combines technology, ideas, and processes across business functions to drive innovation and improve business performance.
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- Service Catalog Software | Leveraging Service Catalogs Throughout the Enterprise
How to use service catalog software to deliver services more efficiently throuughout the enterprise.
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- Request Management Potential is Still Unrealized | Kinetic Vision
The real value in these systems will be unlocked when business process owners outside of IT can easily build and manage their own request management portals.
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- Service Catalog Items | Enterprise Resource Scheduling | Kinetic Connection Newsletter
What's really behind a service catalog item, new enterprise resource scheduling tool - read about it all in the Kinetic Connection newsletter.
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- Service Providers—Do the Math on Visible and Hidden Benefits
After a demo of Kinetic Data's configuration driven technology, a large service provider said, "This will save us two to three years of development time and put us that much ahead of schedule."
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