http://www.netvouz.com/tomcat66_g500/tag/engagement?feed=rss tomcat66_g500's bookmarks tagged "engagement" on Netvouz http://www.1to1media.com/view.aspx?docid=33162 Successive waves of innovation have made customer satisfaction table stakes. Businesses need to move beyond mere satisfaction to true customer engagement. tomcat66_g500 Fri, 14 Oct 2011 13:44:36 GMT http://www.ecommercetimes.com/rsstory/73408.html Often in the online world, customers fall into a rabbit hole of frustrating live chat sessions with anonymous customer service representatives who offer canned, impersonal and often comical responses to complex customer questions. Or, customers are required to fill out and submit contact forms in order to get an answer (or an annoying phone call) hours or days later, rather than at the moment when their need to know is immediate. tomcat66_g500 Mon, 03 Oct 2011 14:08:04 GMT http://blog.workface.com/bid/82418/Exceeding-Expectations-with-Live-Customer-Engagement Existing chat technology in the marketplace today is terrible. Meeting customer expectations starts with addressing the customer's sense of urgency to connect with a real human being. tomcat66_g500 Mon, 18 Jul 2011 15:40:51 GMT http://salesandmarketing.com/article/humanizing-online-commerce For the last decade and a half, the focus of online business has been to take people out of the sales process. While this model works well for low-priced commodities, it fails for complex, online-to-offline transactions in which product and sales professionals are still essential to the sales process. tomcat66_g500 Fri, 14 Oct 2011 13:22:49 GMT http://www.sopheon.com/NEWSEVENTS/inKNOWvationsNewsletter/ReadFullArticle/tabid/414/CBModuleId/2976/ArticleID/225/Default.aspx Today, data assets and associated insight into shopper behavior that didn't exist ten years ago are changing the innovation game. tomcat66_g500 Wed, 09 Nov 2011 15:44:59 GMT http://www.spinsucks.com/communication/three-ways-to-increase-customer-engagement-on-your-website/ To increase customer engagement, many businesses deploy online chat tools. But this doesn't work. There are better ways to build trust and engagement. tomcat66_g500 Mon, 24 Oct 2011 17:53:53 GMT http://blog.workface.com/bid/74817/Why-Personal-Branding-Matters-to-Big-Companies Technology has been harnessed to make it very efficient to buy things like books, music, movies, gadgets and hardware online, with no human interaction in the transaction. It next needs to be harnessed to increase the efficiency of online-to-offline transactions, where human engagement is required. tomcat66_g500 Thu, 30 Jun 2011 14:43:23 GMT http://www.digitaljournal.com/pr/473806 Workface continues to raise the bar on online customer-engagement experiences with integration of its portable profile-based customer-engagement platform into the Facebook ecosystem. The only online company with the ability to integrate with Facebook, Workface enables companies to live “virtually” where their prospects and customers are. tomcat66_g500 Tue, 01 Nov 2011 16:10:19 GMT