http://www.netvouz.com/tomcat66_g500/tag/forrester?feed=rss tomcat66_g500's bookmarks tagged "forrester" on Netvouz http://blog.kineticdata.com/service-request-management/forrester-research-outsourcing-trends%e2%80%94how-service-providers-can-capitalize/ Forrester Research Service Provider Analyst Pascal Matzke outlines trends that are leading service providers to change their business models. tomcat66_g500 Tue, 27 Dec 2011 17:30:54 GMT http://blog.kineticdata.com/service-provider/service-provider-innovation-%e2%80%93-three-easy-pieces/ What can a service provider do to ensure a constant stream of innovations that can be delivered to their clients? There are three related pieces to address this. tomcat66_g500 Mon, 08 Aug 2011 14:57:06 GMT