http://www.netvouz.com/tomcat66_g500/tag/forum?feed=rss tomcat66_g500's bookmarks tagged "forum" on Netvouz http://blog.kineticdata.com/uncategorized/what-is-this-level-0-thing/ What exactly is Shift to the Left or Level 0, and is it the future of IT Help Desk Support and Service Delivery? tomcat66_g500 Wed, 16 May 2012 15:02:21 GMT