• Going Beyond the IT Service Catalog
  Here's how to extend the concept of IT service catalogs into any organizational function without a disruptive implementation or unnecessary complexity.
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• IT Service Delivery Management, ITIL Service Catalog and BSM Glossary | IT Service Catalog Terms
  Glossary of IT service delivery management, ITIL service catalog and BMS Remedy Business Service Management (BSM) terms.
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• ITIL Service Catalogs | Kinetic Request SRMS for Service Catalogs
  Extend the value of BMC® Remedy® with the only service request management system (SRMS) that works with any BMC Remedy commercial off-the-shelf (COTS) or custom application, regardless of version. Kinetic Request lets you build actionable, ITIL-recommended IT service catalogs that automatically manage, fulfill, and catalog users’ service requests to extend BMC Remedy and ITIL best practices across your organization.
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• The Myth of the IT Service Management Upgrade | Kinetic Vision
  In the IT Service Management space, it seems as though organizations are on a continual quest to upgrade to the latest and greatest version of their IT service management platform. And, like everything in life, newer is always “better,” right? Well… it depends!
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