http://www.netvouz.com/tomcat66_g500/tag/itil?feed=rss tomcat66_g500's bookmarks tagged "itil" on Netvouz http://blog.kineticdata.com/it-service-management/going-beyond-the-it-service-catalog/ Here's how to extend the concept of IT service catalogs into any organizational function without a disruptive implementation or unnecessary complexity. tomcat66_g500 Wed, 01 May 2013 13:27:24 GMT http://www.kineticdata.com/AboutUs/Glossary.html Glossary of IT service delivery management, ITIL service catalog and BMS Remedy Business Service Management (BSM) terms. tomcat66_g500 Wed, 20 Jan 2010 18:57:26 GMT http://www.kineticdata.com/Products/KineticRequest/Overview.html Extend the value of BMC® Remedy® with the only service request management system (SRMS) that works with any BMC Remedy commercial off-the-shelf (COTS) or custom application, regardless of version. Kinetic Request lets you build actionable, ITIL-recommended IT service catalogs that automatically manage, fulfill, and catalog users’ service requests to extend BMC Remedy and ITIL best practices across your organization. tomcat66_g500 Wed, 20 Jan 2010 18:54:09 GMT http://blog.kineticdata.com/it-service-management-upgrade/the-myth-of-the-it-service-management-upgrade/ In the IT Service Management space, it seems as though organizations are on a continual quest to upgrade to the latest and greatest version of their IT service management platform. And, like everything in life, newer is always “better,” right? Well… it depends! tomcat66_g500 Wed, 11 May 2011 18:47:56 GMT