http://www.netvouz.com/tomcat66_g500/tag/itsm?feed=rss tomcat66_g500's bookmarks tagged "itsm" on Netvouz http://blog.kineticdata.com/service-request-management/facebook-has-taken-over-the-world/ Consistency is paramount to the success of all successful sites. If Facebook was like most corporate intranets, users wouldn't return again and again. tomcat66_g500 Mon, 14 Nov 2011 18:16:09 GMT http://blog.kineticdata.com/it-service-management/going-beyond-the-it-service-catalog/ Here's how to extend the concept of IT service catalogs into any organizational function without a disruptive implementation or unnecessary complexity. tomcat66_g500 Wed, 01 May 2013 13:27:24 GMT http://blog.kineticdata.com/service-request-management/self-fulfillment%e2%80%94not-a-sham/ At the front end, the requester end, it looks very much like any SRM system. A portal with a catalogue of services available. It is when you select a service that the differences begin to show. tomcat66_g500 Mon, 27 Jun 2011 15:53:08 GMT http://blog.kineticdata.com/automation/six-key-takeaways-from-the-hdi-itsmf-usa-service-management-report/ A new report from HDI and itSMF USA provides a wealth of insight for organizations applying ITSM principles and tools beyond IT. Here are six key findings. tomcat66_g500 Wed, 19 Nov 2014 18:42:03 GMT http://blog.kineticdata.com/it-service-management-upgrade/the-myth-of-the-it-service-management-upgrade/ In the IT Service Management space, it seems as though organizations are on a continual quest to upgrade to the latest and greatest version of their IT service management platform. And, like everything in life, newer is always “better,” right? Well… it depends! tomcat66_g500 Wed, 11 May 2011 18:47:56 GMT