• Customer Experience Marketing for Real People
  One of the chief opportunities frequently overlooked is the ability for customers to have digital interactions with real people in your business. Here are a number of ways that you can deliver a more personal and humanized customer experience.
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• Three Ways to Increase Engagement on Your Website by @lieflarson | Spin Sucks
  To increase customer engagement, many businesses deploy online chat tools. But this doesn't work. There are better ways to build trust and engagement.
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• Why Personal Branding Matters to Small Business
  Personal branding can transcend size and act as a foundational tenet for any customer relationship, but has special importance for small businesses.
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• Workface Gets Funding, Coverage for Humanizing Internet Commerce
  The vision of effectively using technology to put people front and center for high-involvement purchases gained traction recently as Workface raised an additional $900,000 in Series A-1 financing and garnered more media coverage.
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