http://www.netvouz.com/tomcat66_g500/tag/live?feed=rss tomcat66_g500's bookmarks tagged "live" on Netvouz http://www.ecommercetimes.com/rsstory/73408.html Often in the online world, customers fall into a rabbit hole of frustrating live chat sessions with anonymous customer service representatives who offer canned, impersonal and often comical responses to complex customer questions. Or, customers are required to fill out and submit contact forms in order to get an answer (or an annoying phone call) hours or days later, rather than at the moment when their need to know is immediate. tomcat66_g500 Mon, 03 Oct 2011 14:08:04 GMT http://blog.workface.com/bid/82418/Exceeding-Expectations-with-Live-Customer-Engagement Existing chat technology in the marketplace today is terrible. Meeting customer expectations starts with addressing the customer's sense of urgency to connect with a real human being. tomcat66_g500 Mon, 18 Jul 2011 15:40:51 GMT http://www.digitaljournal.com/pr/473806 Workface continues to raise the bar on online customer-engagement experiences with integration of its portable profile-based customer-engagement platform into the Facebook ecosystem. The only online company with the ability to integrate with Facebook, Workface enables companies to live “virtually” where their prospects and customers are. tomcat66_g500 Tue, 01 Nov 2011 16:10:19 GMT http://blog.workface.com/bid/88194/Businesses-Need-to-Go-Human-Online Corporate websites particularly seem designed to prevent real, and real-time, human contact. What about when you want to talk to someone right away? tomcat66_g500 Tue, 09 Aug 2011 14:26:31 GMT