http://www.netvouz.com/tomcat66_g500/tag/principles?feed=rss tomcat66_g500's bookmarks tagged "principles" on Netvouz http://blog.kineticdata.com/automation/six-key-takeaways-from-the-hdi-itsmf-usa-service-management-report/ A new report from HDI and itSMF USA provides a wealth of insight for organizations applying ITSM principles and tools beyond IT. Here are six key findings. tomcat66_g500 Wed, 19 Nov 2014 18:42:03 GMT