http://www.netvouz.com/tomcat66_g500/tag/self-service?feed=rss tomcat66_g500's bookmarks tagged "self-service" on Netvouz http://blog.kineticdata.com/kinetic-request/a-must-read-for-defining-a-service-catalog-item/ What is service catalog item and how is it fulfilled? Here are the four basic components included in the delivery of a service catalog item. tomcat66_g500 Thu, 13 Oct 2011 15:19:42 GMT http://blog.kineticdata.com/service-request-management/self-fulfillment%e2%80%94not-a-sham/ At the front end, the requester end, it looks very much like any SRM system. A portal with a catalogue of services available. It is when you select a service that the differences begin to show. tomcat66_g500 Mon, 27 Jun 2011 15:53:08 GMT