http://www.netvouz.com/tomcat66_g500/tag/shift?feed=rss tomcat66_g500's bookmarks tagged "shift" on Netvouz http://blog.kineticdata.com/automation/six-key-takeaways-from-the-hdi-itsmf-usa-service-management-report/ A new report from HDI and itSMF USA provides a wealth of insight for organizations applying ITSM principles and tools beyond IT. Here are six key findings. tomcat66_g500 Wed, 19 Nov 2014 18:42:03 GMT http://blog.kineticdata.com/uncategorized/what-is-this-level-0-thing/ What exactly is Shift to the Left or Level 0, and is it the future of IT Help Desk Support and Service Delivery? tomcat66_g500 Wed, 16 May 2012 15:02:21 GMT