http://www.netvouz.com/tomcat66_g500/tag/workface?feed=rss tomcat66_g500's bookmarks tagged "workface" on Netvouz http://blog.workface.com/bid/68621/Customer-Service-Equals-Active-Listening-for-Social-Media Before social media, customers would share a horrible experience with maybe ten people. Now everything has changed. tomcat66_g500 Mon, 13 Jun 2011 18:45:18 GMT http://www.ecommercetimes.com/rsstory/73408.html Often in the online world, customers fall into a rabbit hole of frustrating live chat sessions with anonymous customer service representatives who offer canned, impersonal and often comical responses to complex customer questions. Or, customers are required to fill out and submit contact forms in order to get an answer (or an annoying phone call) hours or days later, rather than at the moment when their need to know is immediate. tomcat66_g500 Mon, 03 Oct 2011 14:08:04 GMT http://webbiquity.com/social-media-marketing/enterprise-social-media-and-personal-branding/ Smart companies, big or small, who recognize that in a social media world, their people are their differentiation, will find ways to capitalize on personal branding. tomcat66_g500 Thu, 30 Jun 2011 16:58:06 GMT http://blog.workface.com/bid/85504/Workface-Gets-Funding-Coverage-for-Humanizing-Internet-Commerce The vision of effectively using technology to put people front and center for high-involvement purchases gained traction recently as Workface raised an additional $900,000 in Series A-1 financing and garnered more media coverage. tomcat66_g500 Thu, 28 Jul 2011 15:41:24 GMT http://www.digitaljournal.com/pr/473806 Workface continues to raise the bar on online customer-engagement experiences with integration of its portable profile-based customer-engagement platform into the Facebook ecosystem. The only online company with the ability to integrate with Facebook, Workface enables companies to live “virtually” where their prospects and customers are. tomcat66_g500 Tue, 01 Nov 2011 16:10:19 GMT