http://www.netvouz.com/url/7fbc35ee99dbe56e8a1373394773586e?feed=rss Info about a link http://www.kana.com/customer-experience-transformation.html KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks lillymark Mon, 14 Mar 2011 08:45:01 GMT http://www.kana.com/customer-experience-transformation.html KANA customer service transformation services analyzes & reengineers business processes, resulting in a blueprint for success that aligns with your company's customer service needs. They will also develop an understanding of existing capabilities & compare these to industry benchmarks lillymark Mon, 14 Mar 2011 08:00:42 GMT