• Customer Service Equals Active Listening for Social Media
  Before social media, customers would share a horrible experience with maybe ten people. Now everything has changed.
  in Public bookmarks with active advocate basil courtney customer listening manager media nightmare service social workface
• Enterprise Social Media and Personal Branding | Webbiquity | B2B Marketing Blog
  Smart companies, big or small, who recognize that in a social media world, their people are their differentiation, will find ways to capitalize on personal branding.
  in Public bookmarks with branding eloqua enterprise management media personal reputation social steve woods workface
• Interactive PR
  How to Utilize Interactive PR to Build B2B Credibility: Traditional PR was about schmoozing editors and sending them press releases to journalists hoping they'd write about your product or service. Interactive PR is about using the web to establish a dialog with the marketplace. It enables you build credibility directly with customers and prospects as well as through traditional media and new media outlets such as blogs, podcasts, ezines and portal sites.
  The elements and essential tools of interactive PR, including web 2.0 social media, blogging, optimized press releases and podcasting.
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  in Public bookmarks with 2.0 blogs content ezines interactive media networking new optimizing podcasts portal pr press release sites social web
• Marketing in a Downturn | Tapping Virtual Social Networks for Customer Insights
  Implementing these 16 practical ideas will help you to both survive and thrive during the current recession.
  in Public bookmarks with a customer downturn in insights marketing networks social virtual
• Messengers of Trust: Part II
  Customers have an innate ability to interpret the intentions of people. Trust is perception. Companies can no longer rely on mechanized marketing.
  in Public bookmarks with automation content customers ibm management media messengers of social success system trust watson web-based
• Pre-CRM | The Relationship before the Relationship
  Until now, the limitations of the web have made it difficult to build an online customer relationship as we do in the offline world. But it’s coming.
  in Public bookmarks with c.k. crm customer drucker louis management media peter pre-crm presence relationship social syhstem web-based
• Software Developer Workface Bests Chat Platforms For Online Engagement Again With First-Ever Facebook Integration
  Workface continues to raise the bar on online customer-engagement experiences with integration of its portable profile-based customer-engagement platform into the Facebook ecosystem. The only online company with the ability to integrate with Facebook, Workface enables companies to live “virtually” where their prospects and customers are.
  in Public bookmarks with chat crm customer engagement facebook generate leads live media online platform platforms presence social web workface
• The Technology-Collaboration Disconnect
  For successful collaboration on the job, leaders should think first about behavioral and structural factors, not social media and other IT communications tools.
  in Public bookmarks with collaboration media programs roadmap social technology tools undocumented
• Web 2.0 Social Tagging Sites, Part 4: B2B Traffic Building
  Blog post on quantified results of test of the effectiveness of Web 2.0 social tagging sites for driving site/blog traffic and improving SEO results.
  B2B Web Marketing, Web 2.0 Social Tagging, Business Blogging Tools, Micromarkets Blog, web marketing tools and resources
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  in Public bookmarks with 2.0 anything b2b bookmarking chase digital dunay goes larry marketing paul profitimo seo social telepathy tools web webpronews
• Web 2.0 Social Tagging Sites, Part 7: The Best
  Excellent blog post on the best social media sites for driving B2B thought-leadership traffic. Netvouz makes the top 10!
  B2B Web Marketing, Web 2.0 Social Tagging, Business Blogging Tools, Micromarkets Blog, web marketing tools and resources
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  in Public bookmarks with 2.0 b2b beetoobee.com bibsonomy bookmarking digg dzone media myweb netvouz searchles social stumbleupon tagging technorati traffic web website zimbio by 2 users
• Why Personal Branding Matters to Big Companies
  Technology has been harnessed to make it very efficient to buy things like books, music, movies, gadgets and hardware online, with no human interaction in the transaction. It next needs to be harnessed to increase the efficiency of online-to-offline transactions, where human engagement is required.
  in Public bookmarks with branding customer eloqua engagement enterprise media personal social steve woods
• Winning Business Strategy | Business Survival Tactics in Turbulent Times
  Businesses are facing serious management challenges during the current global economic downturn. Fortunately, profound opportunities are also being created.
  in Public bookmarks with business environmental footprint networks secondments social strategy virtual winning
• Workface Gets Funding, Coverage for Humanizing Internet Commerce
  The vision of effectively using technology to put people front and center for high-involvement purchases gained traction recently as Workface raised an additional $900,000 in Series A-1 financing and garnered more media coverage.
  in Public bookmarks with bollinger borsch businesscard2 chat commerce customer grayson humanizing internet katharine larson lief media mike service social steve video workface

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